EMPLOYER: Kodiak Chamber of Commerce 

OPEN POSITION: Community Relations Director

STATUS: Full Time Salaried Exempt

REPORTS TO: Executive Director

SALARY: Salary is Dependent Upon Experience. $62,500 -75,000

BENEFITS: Includes Benefit Package 

SUMMARY OF ROLE:
The Community Relations Director is the primary person within the organization responsible for growing and retaining Chamber membership by introducing businesses to the value of joining the organization and building/maintaining strong relationships with current members to support retention efforts. This position is responsible for recruiting new chamber members, strengthening relationships with current members, cultivating relationships with new members, and increasing membership retention.     
 
Other responsibilities include: working at and on all Chamber events, regular ongoing job requirements include meeting and talking with members and potential members, recording interviews for Chamber News & Views, voicing radio commercials and announcements, creating marketing materials, ads, and writing ad copy to promote the chamber, members, events, membership, and encourages participation at all chamber events.

JOB DUTIES:

1. Works to recruit new members, focusing on the business/organization’s needs via phone calls, in-person meetings, door knocking, and utilizing a business recruitment list.
2. Develops and fosters ongoing relationships with Chamber members through strong relationships and development of services. Visit current members to encourage member involvement and retention.
3. Interact daily with current and prospective members in-person, via phone, Zoom, and email to consistently communicate the value of their membership investment.
4. Works with the Executive Director to create and develop the collateral for the execution of the membership recruitment/retention tasks, including, but not limited to, introductory letters and programs for memberships and committee communication.
5. Inputs all communications and data in CRM to ensure the system is accurate, that all information regarding join/drop reasons and ongoing communication are correctly recorded, and ensures that the information collected meets the needs of the Chamber team.
6. Assist in organizing logistics and help with all chamber events in a way that produces maximum revenue and profit, attendance, and community involvement.
7. Creates, contributes to, updates, and distributes marketing material for the Chamber. Including but not limited to the monthly newsletter, email blasts, member spotlights, social media posts, letters, signage, and flyers.
8. Identifies opportunities for sponsorships and partnership opportunities.
9. Attends and assists staff at chamber events, such as networking meetings and major events. Will require working an occasional evening, weekend, or holiday.
10. Other duties and responsibilities as assigned. 

 MINIMUM QUALIFICATIONS:

• High School diploma, some college or college degree preferred.
• 2+ years of previous customer service and/or sales experience.
• Professional phone skills are required. Must be professional during in-person meetings and email communications.
• Experience with Zoom, Microsoft Office (Excel, Word, PowerPoint), Adobe, Canva, Social Media Platforms, Video Creation/Editing, Word Press and CRM software programs.
• The ideal candidate must be capable of interacting with Chamber staff, current chamber members, new prospects, City/State officials, and the community.
• Experience working with volunteer committees.
• Access to reliable transportation.

 REQUIRED ATTRIBUTES:

• Enthusiasm and a positive attitude!
• Must be self-motivated and result oriented.
• A clear focus on high-quality customer support.
• Strong time management & organization skills are required.
• Excellent verbal and written communication skills.
• Passion for talking to people, relationship building, and bridge building.
• A team-player mentality and willingness to support colleagues even if it is outside of the job description.
• Creative, can think outside of the box and try new ideas.
• Comfortable dealing with a broad spectrum of business industries and people.
• Must enjoy working in an ever-changing and high-paced environment – in the office, in the field, or remotely as needed.
• Ability and willingness to collaborate with all other staff members, customers and community partners is a must.

PHYSICAL REQUIREMENTS:

• Able to stand and walk for extended period of times.
• Able to carry up to 30 pounds or more.
• Able to stand, kneel, bend at knee, squat, and handle stairs throughout the day.
• Able to sit at a desk comfortably while working on a computer for extended periods of time.

OFFICE & WORK HOURS:
The Kodiak Chamber of Commerce office is open to the public Monday through Friday from 8 AM – 4 PM. The actual hours that the Community Relations Director works will vary based on Chamber events and community needs such as Business After Hours, Ribbon Cutting Ceremonies, ComFish, Chamber Dinners, Forums, Debates and CrabFest, there will be some evening hours and weekend hours required throughout the year.

COMPENSATION AND BENEFITS:
The salary range is $62,500-75,000 DOE. The Kodiak Chamber of Commerce offers a comprehensive benefits package, including health insurance, life insurance, Simple IRA contributions, sick leave and vacation time.

Interested applicants should submit a letter of interest, resume, and three professional references to Executive Director, Ellen Simeonoff at ellen@kodiakchamber.org. Please apply by August 1, 2023. All applications will be reviewed on a rolling basis and the position will be open until filled.